TRAVEL MONEY SERVICES
Terms and Conditions
This section sets out the Terms and Conditions under which Travel Money Services trades.
1 DEFINITIONS
"Company", “Travel Money Services” or "TMS" means Travel Money Services (company number 5204837) of John Harvey House, Foundry Square, Hayle, Cornwall, TR27 4HH.
“Client / Customer” shall mean the person, firm or organisation to whom the Company provides services for the purchase or sale of currencies for physical delivery only who uses these services having agreed to these terms and conditions.
"Forward" means a transaction where the Delivery Date is later than two working days after the date when the transaction is agreed.
“Payment Date” means the date agreed at inception of the transaction between the Client and the Company which is specified on the Contract Note when the Client must deliver his funds to the Company to ensure that the Company can meet the agreed Delivery Date for the Client’s purchased currency.
“Website” means the website from which the Company advertises and trades.
"Delivery Date" means the date on which the Client will expect to have the use of the currency funds he has purchased in his designated account.
“Business/Working Day” means from 9am to 5pm from Monday to Friday, excluding any Bank Holidays.
"Departure Date" means the date you leave the delivery address.
“Currency” means the currency purchased at the agreed exchange rate.
“Travellers Cheques” means the Travellers Cheques purchased at the agreed exchange rate.
“Contract” means the formal contract entered into between the Client and the Company for the foreign exchange transaction to buy/sell, Currency and/or Travellers Cheques at the quoted exchange rate on the dates quoted and to make the payment set out therein on and subject to these Terms and Conditions.
“Suspicious Transactions” means a transaction is one that raises “an unconfirmed belief” and/or “a fleeting inkling”. Where there are circumstances to suggest to a reasonable individual that a person might be money laundering. It includes any activity which does not fit with the normal course of business.
2 AGREEMENT
By accessing, using or browsing the Website, or ordering Currency and/or Travellers Cheques either from the Website or by telephone, you confirm that you are over 18 years old and have read and understood these terms and conditions, and agree to be bound by them and to comply with all applicable laws, rules and regulations.
3 MONEY LAUNDERING REGULATIONS
The Company is licensed for Bureau de Change business with the Customs and Excise Registration number 12231420.
The Company reserves the right at all times to refuse to process any Currency and/or Travellers Cheques orders at any stage.
The Company has a legal obligation to report to Customs and Excise and or National Criminal Investigation Service any and all suspicious transactions.
The Regulations require the Company to monitor any unusual or suspicious transactions of any size taking place where the company believes the money is derived from illegal activity.
The Regulations also require us to keep full records of all electronic funds transfers and any transactions of £10,000 Sterling and above, or multiple transactions totalling £10,000 or above together with copies of identification provided. Identification may be in the form of a Passport/Driver's License, and a Electricity Bill. We are unable to process any transaction where this information is withheld.
The Company reserves the right to request relevant information from a Client at any time or level of trading to comply with the companies Due Diligence and Money Laundering regulations. Such information would include, but not limited to, certified photographic identification i.e. Passport or Drivers License, a copy of a utility bill no older than three months for proof of address and source of funds.
4 ELECTRONIC PAYMENTS
Crown Holdings (London) Ltd is registered with the Financial Services Authority under the Payment Service Regulations 2009 (register reference 503404) for the Provision of payment services.
All requests for Electronic Payments will require customers to provide all the relevant documentation as described in section 3 above.
5 ORDERING
When placing an order, you warrant that you are acting on your own behalf, for a genuine reason and the currency/Travellers Cheques that you wish to buy/sell is legally and beneficially yours, has not been obtained by illegal means nor in any way contrary to the rights of the legal owner and is not tainted in anyway by criminal activity. You also warrant to us that the information that you provide to us is true and accurate in all respects and that you will not withhold any material information from us and you will provide us with any information that we may reasonably require.
You must provide all the requested information for us to process the order. We reserve the right to request further information from you, should it be required, at any time. You agree that we may take reasonable steps to verify your identification and you acknowledge and agree that we may elect not to do business with you for any reason, at our absolute discretion.
6 TELEPHONE ORDERS
The Client may give the Company oral or written instructions relating to a purchase and delivery of currency and/or Travellers Cheques. In the case of oral orders, the Company shall be entitled to act upon the Orders placed by a Client, but may, at its own discretion require written confirmation of any particular order before agreeing to accept that order. In the case of an oral order the Company may confirm the order by email, post or by fax if the first and second options are not available to the client. Once an oral instruction has been given and accepted by the Company dealer, there is a binding contract between the client and the Company to execute the order.
7 PAYMENT
You can pay for your order by Bank Transfer [Internet/Telephone Banking] or by Cheque. Orders will be processed at the foreign exchange rates quoted on our website or by telephone at the time of ordering. Your Bank Transfer must reach us within 3 working days of placing your order in order for us to secure the rate on your order. Your Cheque payment must reach us and clear in our account within 7 days from placing your order. In instances where a Bank Holiday is between your order date and your payment date we will allow extra time equivalent to the Holiday period.
The minimum order value for Currency and/or Travellers Cheque is £300, any orders of less than this will incur a handling fee of £5.
8 DELIVERY
All deliveries are made to the residential address you specify when placing your order.
The Company does not deliver to Business/Charity/Organization [work] addresses.
All orders are dispatched using Royal Mail Special Delivery, which guarantees next working day delivery before 1:00pm. A signature will be required on delivery of all orders. Any person at the delivery address can sign for the package.
It is important that you are present to sign and accept delivery for your order. We cannot accept any responsibility for fraudulent acts committed by a third party.
We will not be liable for any losses or expenses arising from late or non-delivery.
Delivery dates must not be placed for the 2 working days prior to your departure for your travels.
Where the delivery date falls on a Monday, your package will be dispatched on the Friday prior as Royal Mail do not collect from the Company on a Saturday/Sunday, therefore you may receive your package on the Saturday prior to your delivery date. This is dependant upon the local Royal Mail Delivery office’s services where the package is being delivered to. In instances where the package does not arrive on the Saturday, your package will be delivered on the Monday you specified on your order. Royal Mail cannot guarantee delivery on a Saturday.
Where delivery is made at customer's request, Travel Money Services can accept no direct responsibility or liability for safe delivery beyond ensuring the secure handover of payment to the chosen delivery address.
If the delivery address is to a location with a centralised reception or any kind of multiple occupancy building, be aware that Royal Mail will deliver to the reception or other delivery point only and not to the customer. Therefore, anyone at the reception can sign for and take receipt of the delivery. We are not responsible for deliveries for which Royal Mail have obtained a signature at your delivery address but which you have not received.
Our delivery schedule is subject to variation for public holidays.
Customers must refuse to accept any damaged packages delivered by Royal Mail. We will not accept any responsibility for damaged packages.
We will send your order so that it reaches you on the date specified when placing your order. We are not responsible for late-delivery where the Postal Service has failed to meet the requirements of the Royal Mail Special Delivery service.
Any losses incurred by you, which are caused as a result of us delivering your order to a delivery address supplied by you in error, will be borne by you.
9 ADMINISTRATION FEES FOR DELIVERY CHANGES
Should the Client need to change either the delivery date or the delivery address between 5 and 14 working days of the currency order due delivery date, the Client will incur a £15.00 Administration Fee. If the Client needs to change the Delivery Address, a request in writing will need to be made including a recent utility bill [within the last 3 months] for the Client’s home address, for Money Laundering and identification verification purposes. The Client must include the new delivery address on the before mentioned correspondence.
Amendments cannot be made within the 4 working day period prior to delivery.
The £15.00 Administration Fee can be made by Cheque and is to be enclosed with the covering letter. Alternatively, the Company can upon the Client’s request, reduce the Order amount by the £15 equivalent. No amendment will be made to the order until we receive the payment and letter.
10 ADMINISTRATION FEES FOR SPECIFIC DENOMINATIONS REQUEST
Should you require your currency in specific denominations i.e. all $100 bills, a fee of £10 will be added to your order to fulfill your request. The £10.00 Administration Fee can be made by Bank Transfer or Cheque and should be cleared in our account no later than 14 working days prior to your delivery date. Alternatively, the Company can upon the Client’s request, reduce the Order amount by the £10 equivalent. The Clients request for specific denominations will not be acted upon until payment has been received within the before mentioned timescale.
11 BUY BACK
The Company offers a buy back service for Currency and Travellers Cheques, and full details are available from the website.
All currency submitted via the Buyback Scheme is subject to verification for their legitimacy and for validity. Failure to pass verification, will result in the contract being void and the currency being returned to you. The cost of postage for sending the currency to ourselves will be borne by you. The buy back service may be withdrawn at any time without notice and without liability.
All currency for buy back must be posted by Royal Mail Special Delivery to the address on the website and accompanied by the relevant forms completed in full and signed.
The Client must not send in currency for a Buyback order without placing the order first with the Company.
Failure to comply may result in delays with which the Company will not be held responsible for any losses caused by these delays.
Failure to comply may result in delays with which the Company will not be held responsible for any losses caused by these delays.
12 BUY IT FORWARD
The Company offers a Buy it Forward service for Currency and Travellers cheques. The Client is required to pay in full for the Currency at the time of purchase.
The Currency will be delivered to the client in the agreed format, either as Currency Notes, Currency Travellers Cheques, or by Telegraphic Transfer, as advised by the client at the time of purchase.
The rate agreed by the Company with the client is subject to immediate settlement of the account by the client, delays in payment can and will affect the available rate of the Buy it Forward Contract.
The Company reserves the right to refuse any transactions and to settle the account at any time preceding the agreed settlement date.
The Company will only enter into a Buy it Forward contract for the amount that it deems to be within the company’s limits and reserves the right to refuse any orders.
The Company reserves the right to deliver the currency before the scheduled delivery date.
In the event of the customer requesting the delivery of the Currency before the scheduled delivery date, the Company reserves the right to alter the exchange rate to match the rate of exchange for the new delivery date.
13 SUBSTITUTION
The Company will endeavour to ensure that the Currency Notes supplied to the client is in the denominations requested; however the company reserves the right to supply the currency in any denominations.
The Company reserves the right to substitute Sterling, either cash or cheque, in the event of a short fall in the specific currency. In the event of the substitution being greater than £25 or 5% of the value, the Company will endeavour to contact the customer.
14 CONFIDENTIALITY
The Client agrees that the Company may carry out any check as to the Client’s financial status as the Company shall deem fit. The Client accepts that the Company will attempt to verify the Client’s identity by checking the details supplied against those held on a number of specific databases that the Company has access to, for example information from the Electoral Register, and fraud prevention agencies. A record of this process will be kept that may be used to help other companies to verify the Client’s identity. The Company may also pass information to organisations involved in fraud prevention to protect the Company and other clients from theft and fraud. If the Client supplies false or inaccurate information and the Company suspects fraud, the Company will record this and share this information with other organizations.
15 PURCHASE AGREEMENT FOR TRAVELLERS CHEQUES
Read this Agreement carefully. By either buying, signing, accepting or using these American Express ® Travellers Cheques ("Cheques"), you agree to everything written here: You agree (a) To sign your Cheques immediately in the upper left corner, (b) Not to resell, consign, or take any similar action to transfer your Cheques to any other individual, company or entity for resale or reuse.
15.1 REFUND
American Express Travel Related Services Company, Inc. ("Amexco") will replace or refund the amount shown on any lost or stolen Cheque in accordance with applicable laws and only if you meet all of the requirements below:
15.2 BEFORE LOSS
- You have signed the Travellers Cheque in the upper left-hand corner in permanent ink.
- You have not signed the Cheque in the lower left-hand corner.
- You have not given the Cheque to another person or company to hold or keep, or as part of a confidence game.
- You have not used the Cheque in violation of any law, including as part of an illegal bet, game of chance of other prohibited action.
- Your Cheque has not been taken by court order or by government action.
- You have safeguarded the Cheque as a prudent person would safeguard a like amount of cash.
15.3 AFTER LOSS
- You promptly notify Amexco of the loss or theft of the Cheque.
- You promptly report all facts of the loss or theft to Amexco and also to the police if Amexco asks you to.
- You promptly inform Amexco of the serial number of the lost or stolen Cheque and the place and date of its purchase.
- You promptly complete Amexco's refund forms and provide Amexco with acceptable proof of your identity.
- You give Amexco all reasonable information and help requested to make a complete investigation of the loss or theft. Amexco reserves the right to investigate the loss or theft and to verify compliance with this Purchase Agreement and shall not be responsible for any delays resulting from such an investigation.
- Please note that for quality assurance purposes your telephone call to Amexco may be monitored or recorded and that you consent to such monitoring and recording.
15.4 NO STOP PAYMENT
Amexco cannot stop payment on any Cheque.
Sign your Cheques immediately in the upper left hand corner.
16 INDEMNITY
The Client shall keep the Company indemnified in respect of all losses, claims and consequential losses suffered by the Company during the performance of its services under the terms of this Agreement.
The Client shall pay all legal fees or costs incurred in connection with the enforcement of these terms and conditions or legal fees incurred in connection with any dispute or difference arising under this agreement that is resolved in favour of the Company.
17 CANCELLATION POLICY
The Company reserves the right to cancel any order at any time for any reason. In the event of the Company cancelling an order the customer will be reimbursed the full amount paid, by Cheque or credit transfer depending on the initial form of payment.
Once a Client has entered a contract and paid for the currency, the order cannot be cancelled by the Client.
Only under exceptional circumstances, at the Management's sole discretion, an order may be cancelled but with one of the below penalties:
- An offer to buy back your order at the Buyback rate.
- A fee at the Management's discretion.
The Management have the right to waive any of the above penalties under very unusual exceptional circumstances.
Changes in exchange rates are not exceptional circumstances.
18 EXCLUSION CLAUSE
The Company excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that the company caused the Customer to suffer loss.
When determining if the company has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by the company are the actions of third parties. The company will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.
The Company will make every effort to process orders placed via this service without any delay, however, delays can sometimes occur due to technical problems or matters out of our control. If this occurs we will make every effort to deliver you order as soon as possible.
If we are in breach of our obligations under these Terms and Conditions, we will only be liable to you for the direct losses that you incur. Direct losses means the value of the Currency you ask us to transfer, pursuant to any Contract. You accept that this is a reasonable pre-estimate of the loss you may suffer resulting from any breach of us or our obligations hereunder.
19 DISCLAIMER
None of the information contained in this website constitutes, nor should be construed as Financial Advice. The Company provides information using its best endeavours to achieve accuracy, but this cannot be guaranteed.
The Company does not warrant this site's contents, and exclude any implied warranty, in particular relating to exchange rates, market prices and data. The Company is showing rates as an indication only. All information is given with the proviso that while we give an indication of today’s rates, we will not be held responsible for any human or machine error that causes a wrong rate to be published.
In the event of an incorrect rate quoted on any order, we will contact you to advise the correct rate and amend the order accordingly. You can then confirm if you wish to proceed with the amended order. Neither the Company, nor any entities from whom they receive information, nor any entities with whom their site is linked, shall be liable for any investment or other decisions made on the basis of the information provided.
20 PROPRIETARY RIGHTS AND COPYRIGHT
The contents of this website are protected by copyrights, trademarks, patents and/or any other proprietary rights and laws. No part of this website can be reproduced without prior written consent.
21 GENERAL
Any telephone calls between the Company and the Client may be recorded, in which case the recordings will be accepted by the client as evidence of the instructions or communications recorded.
The Client, by accepting these terms and conditions, acknowledges and accepts that evidence of any such recordings may be referred to by the Company in respect of any dispute or difference between the parties.
The Company needs to record and maintain certain information about the Client’s personal and financial circumstances. This data will be held in hard copy and/or electronic form. The client hereby consents to the Company recording and maintaining this information. In accordance with the Data Protection Act 1998, the Client can ask to see a copy of the personal information concerning them that is held by the Company.
The terms and conditions of this Agreement are the conditions in force at the date of this Agreement and shall not be superseded, amended or varied in any way whatsoever without the written consent of the Company.
No representation made orally by the Company, its servants or agents shall be binding upon the Company or shall form part of this Agreement, unless they are agreed in writing by a Director of the Company.
Your obligations under these Terms and Conditions may not be assigned or transferred in anyway to any other party. We shall have the right at any time to transfer and assign our rights under these Terms and Conditions to any other party as we deem fit.
Any delay or failure on our part to exercise our rights shall in no way amount to or be deemed as a waiver or giving up of such rights by us, nor shall it prejudice any of our other rights under these Terms and Conditions.
A person who is not a party to the Trading Agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of the Trading Agreement but this does not affect any right or remedy of a third party which, exists or is available under that Act.
Should any of these Terms and Conditions be deemed to be unenforceable or illegal, the remainder of the Terms and Conditions shall remain in full force and effect as if the unenforceable or illegal part has been removed.
Should any of these Terms and Conditions be in conflict with any other documentation or information that we have provided to you in connection with any order, then these Terms and Conditions shall have priority unless specifically agreed by us in writing that such other documentation and information shall have priority in whole or in part.
22 GOVERNING LAW AND JURISDICTION
These Terms and Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction over any such dispute.
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